Frequently Asked Questions
Everything you need to know about Healing Bird products, shipping, and more.
Are Healing Bird products suitable for sensitive skin?
Yes, our products are formulated with gentle, nature-inspired ingredients and undergo rigorous dermatological testing to ensure they are safe for all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Does Healing Bird test on animals?
Absolutely not. Healing Bird is a cruelty-free brand. We do not test our finished products or ingredients on animals at any stage of the production process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.